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Publication Date Tuesday, March 24, 2020





To our valued clients

Since the outbreak of COVID-19, UL has closely monitored the situation and activated plans at a local and global level to help assure the safety and well-being of our employees, customers and communities.

UL remains open for business and committed to serving your needs in this unusual time. We have experienced limited operational impacts as a result of “stay home” orders issued by local government officials in certain jurisdictions in which we operate and are adjusting our operating procedures to help ensure the health and safety of our employees.

Please know, however, that business continuity is a top priority for our team, and we are focused on continuing to provide the services you need. To help us best assess options for your upcoming work, please review the following updates and contact your UL representative to create a plan for your work.

Please note the following updates for UL’s Consumer and Retail Services laboratory in Basingstoke (UK – Kingsland Park):

As of Tuesday, March 24, 2020, following a review of our services in the UL Consumer and Retail Services laboratory and UL leadership’s decision to protect employees, our laboratory services in Basingstoke, UK – Kingsland Park are closed.

We expect all our full laboratory services to reopen on Tuesday, April 7, 2020. This date may change based on the direction of local authorities or UL leadership.

Please note that this only affects UL Consumer and Retail Services division in Basingstoke.

  • Testing is still available for all other product categories through our laboratories in Hong Kong, Shanghai and Shenzhen.
    • You may send samples directly to the locations referenced at the end of this notice.
    • Our local colleagues in Hong Kong, Shanghai and Shenzhen are available to answer questions and their reports will only be available in English.
    • Our Basingstoke operations team will continue to track and monitor the service requests in Asia to ensure adherence to your specific testing processes and brand specifications.
  • Our Basingstoke team members remain available to provide advisory and technical support. Contact your representative directly or as follows 9 a.m. to 5 p. m., Monday to Friday.

Customer Services
Linda.​Darral@​ul.​com | +44.1256.312.123
Tracy.​Howell@​ul.​com | +44.1256.312.126

Toys and Juvenile Products
Brian.​Farmer@​ul.​com | +44.1256.312.125

Safety is the heart of our mission. Employee well-being is paramount, and so is the remaining focused on informing and supporting our customers during this time. We are continually evolving our response and taking decisive actions to stay aligned with recommendations from the World Health Organization (WHO) and regional authorities.

We are committed to our partnership, informing you as the situation evolves and dedicated to utilizing UL resources and expertise to accommodate your needs. If you have questions about our project/order/contract, please don’t hesitate to contact us.

Richard Smart
Operation Manager UK EMEA
UL’s Consumer and Retail Services
P: +44.1256.312.136
M: +44.7740.740.668

Christian Gerling
General Manager EMEA
UL’s Consumer and Retail Services
M: +49.170.554838

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