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Publication Date Thursday, March 26, 2020



June 1, 2020

Dear Valued Customer,

Since the outbreak of COVID-19, UL has closely monitored the situation and activated plans at a local and global level to help assure the safety and well-being of our employees, customers and communities. We continue to evolve our response and take decisive action to stay aligned with recommendations from the World Health Organization (WHO) and other regional authorities.

Business continuity is a top priority for our team, and we are focused on continuing to provide the services you need. UL has remained opened for business and committed to serving customer needs during these unusual times. We have experienced limited operational impacts as a result of stay-at-home orders issued by local and national governments.

We will continue to deliver high quality and reliable services around the world, adjusting our operations to care for our employees and maintain our mission-critical work in support of your business.

In accordance with the requirements outlined by the Government of India, I am pleased to inform you that the UL facility in Bengaluru and Gurugram have resumed operation of laboratory services. As we enter this new phase, we want to provide you with site-specific information:

  • Our India laboratory operation team will continue to track and monitor the service requests in Asia to ensure adherence to your specific testing processes and brand specifications.
  • Our India customer service team members will remain available to reply to your query related to ongoing projects and technical support. Contact your representative directly or call +91.80.4138.4462 (Bengaluru)/ +91.12.4469.8100 (Gurugram) and/or email to UL.​IndiaCRS@​ul.​com between 9:00 a.m. to 5:00 p.m., Monday to Friday.

Stay healthy. Stay safe.


Vivek Sharma (Gurugram laboratory)

Lab Technical & Operations Manager

M: +91.95.4009.8931

Email: vivek.​sharma@​ul.​com


Velmurugan N. (Bengaluru laboratory)

Lab Manager

M: +91.97.9116.9493

Email: velmurugan.​n@​ul.​com


Ritesh Niyogi (India Sales)

Sales Manager

M: +91.96.5035.5833

Email: ritesh.​niyogi@​ul.​com