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On June 25, 2018, the European Commission (EC) and four online marketplaces — Alibaba (for AliExpress), Amazon, eBay and Rakuten – France have signed a Product Safety Pledge to commit for the faster removal of dangerous consumer products on the online market.

The Product Safety Pledge requires the four (4) online marketplaces to take the following measures:

  • React within two working days to authorities’ notices made to the companies’ contact points to remove listings offering unsafe products. Companies should follow-up and inform the authorities on the action taken.
  • Provide a clear way for customers to notify dangerous product listings. Such notices are treated expeditiously and appropriate response is given within five working days.
  • Consult information on recalled/dangerous products available on the EU Rapid Alert System for dangerous non-food products and from other sources, such as from enforcement authorities and take appropriate action with respect to the products concerned, when they can be identified.
  • Provide specific single contact points for EU Member State authorities for the notifications on dangerous products and for the facilitation of communication on product safety issues.
  • Take measures aimed at preventing the reappearance of dangerous product listings already removed.
  • Provide information/training to sellers on compliance with EU product safety legislation, require sellers to comply with the law, and provide sellers with the link to the list of EU product safety legislation.

This action is taken due to the increasing number of product recalls from online stores notified in the Rapid Alert System. In 2016, online stores represented 20% of EU’s total annual sale.

EC and the 4 online marketplaces will assess the progress made on the commitments every six months, publishing a report.

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